Alltel
Interactive Agency of record
Situation
THINK and Alltel embarked on a multi-year, multi-phased effort that transformed their limited Web presence and online marketing programs into one that now supports all key areas of the customer lifecycle.
Ideas
Engineer Alltel’s Web presence around the customer and their relationship with Alltel online.
- Create an online experience that continually validates brand position through presentation, content and functionality
- Develop and promote multiple avenues for customers to locate and purchase online, through retail or tele-sales
- Launch segment specific destination sites and online marketing campaigns
- Create user-centric, online self-help and self-service modules
- Plan, place and optimize integrated online banner campaigns, SEO, viral, mobile promotions, advergaming and content sponsorships to drive acquisition
Results
THINK turned Alltel's online channel investment upside down, moving it from negative ROI to positive ROI while building a low-cost, new customer acquisition platform. Industry recognition for THINK's Alltel work includes multiple WebAwards, 2005 AMY Marketer of the Year and the Yahoo! Big Idea Award.